Terms & Conditions

Notice:                                                                                                         
Welcome to the PRESTIGE PET MEMORIALS Web site. By using the Prestige Pet Memorials Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Prestige Pet Memorials Web site.

References RCH International, LLC. to  herein refer to Prestige Pet Memorials or their affiliates, subsidiaries and designees as deemed appropriate by RCH International, LLC.

RCH International, LLC. reserves the right to make changes to the Prestige Pet Memorials Web site and its Conditions of Use and Legal Notices at any time. Each time you use the Prestige Pet Memorials Web site, you should visit and review the current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Prestige Pet Memorials Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Prestige Pet Memorials Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Copyright
Order Acceptance - Confirmation
Errors on Our Site
Natural Materials and Display Colors
Third Party and Typographical Mistake
Returns
30 Day Price Guarantee
Trademark
Jurisdiction and Venue
Pricing and Payment Methods
Links
Limitation of Liability
Disclaimer
Additional Terms
Severability

COPYRIGHT © RCH International, LLC. 2005. ALL RIGHTS RESERVED.    Back
Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by RCH International, LLC. unless otherwise indicated. All intellectual property including graphics, text, and any other creations on this web site are the sole property of RCH International, LLC.; protected by the United States of America and international copyright laws. Any and all reproduction, modification, duplication, distribution, republication, copying, or any other exploitation, from the content of RCH International, LLC. and any of its web sites including but not limited to Prestige Pet Memorials without written permission, is strictly prohibited and will be prosecuted.

Order Acceptance - Confirmation:   Back
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Prestige Pet Memorials Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Errors on Our Site:    Back
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Prestige Pet Memorials reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Prestige Pet Memorials will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Natural Materials and Display Colors:    Back
Some products are made from natural stone or wood including but not limited to grave memorials made from granite, natural stone urns, wood urns and other products containing or incorporating the use of natural wood or stone material.  The purchaser acknowledges that stone and wood are natural materials with variations in color and other characteristics and agrees to accept such natural variations. The Prestige Pet Memorials Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Third Party and Typographical Errors:    Back
In the event that the Prestige Pet Memorials web site incorrectly lists a price or product description due to a typographical error or an error in the information received from a supplier, we reserve the right to refuse or cancel any order placed for products listed at an incorrect price prior to shipping. Prestige Pet Memorials reserves the rights to refuse or cancel any order whether or not the order had been confirmed and your credit card had been billed. If your credit card has been billed, Prestige Pet Memorials will immediately issue a credit to your credit card account for the amount of the incorrect price. For check or money order payments a check will be issued and sent out immediately after notification from customer.

Returns:    Back
If you receive a damaged item you must notify us within 72 hours. Because we work with many different suppliers the customer must notify us by sending an e-mail to support@prestigepetmemorials.com or calling at 1.800.511.5199 prior to any returns to obtain return instructions. Failure to follow our return policy may result in delays or additional shipping charges to be incurred by the customer.

• Non Customized Items:
  This applies to all urns and cremation pendants and any and all non customized item. The Customer has ten (10) days from the delivery date to return the item for a full refund. Expedited fees will not be reimbursed unless the delivery was not fulfilled properly. Product must be in resalable condition. We will not accept returns on any cremation products that have been filled with ashes. The Customer pays the return shipping charges. To initiate a return click here.
  
• Customized Items:
  Including but not limited to personalized grave memorials, ceramic pictures, cremation urns, memorial rocks, cremation jewelry and any other such personalized items we may carry, if work has been started there will be no returns allowed unless it is defective or incorrect. If work has not started on the item ordered customer may cancel the order without incurring any charges and a full refund will be given. Prestige Pet Memorials reserves the right to replace the defective or incorrect products with one that meets the original order. You may be required to provide photographed details of the defective/incorrect product for internal review prior to any action being taken. Customer has ten (10) days from the delivery date to report a defective or incorrect product. If the product was customized and it was received in damaged condition we reserve the right to replace the item as it was originally ordered. To initiate a return click here.

30 Day Price Guarantee:     Back
Prestige Pet Memorials has a “30 Day Price Guarantee” on all items. This has been created so you can shop with 100% Confidence and the knowledge you will not be overcharged. If you see a lower advertised price anywhere on another website or from a local funeral home we would ask you to bring it to our attention and we will gladly match their price (proof needs to be provided and our service department needs to be able to verify the price). After you have purchased from us, you have 30 days from the day of purchase to get a price match this includes our own prices. 30 Day Price Guarantee Policy subject to change without notice.

Trademarks:    Back
Prestige Pet Memorials, Prestigepetmemorials.com are all registered trademarks of RCH International, LLC., in the United States and other countries. Any and all content of Prestige Pet Memorials web site are trademarks of RCH International, LLC., those trademarks are not to be used in connection with other products or services in any way that could be confusing to the customer or have any similarity to this web site. Any copying of any content from the web sites of the above named trademarks is prohibited and will be prosecuted.

Jurisdiction and Venue:    Back
You agree that any legal action brought against RCH International, LLC. and any of its subsidiaries will be governed by the laws of the State of Texas without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any and all litigation arising from your use or orders made from Prestige Pet Memorials web site will be an appropriate federal or state court located in Nueces County, Texas.

Pricing and Payment Methods:    Back
Prices include the merchandise with any specified options and shipping within the continental United States unless otherwise stated. The price does not include cemetery setting fees or charges, funeral home charges, sales taxes, rush charges, overnight or 2nd day delivery, and extra cost options, unless otherwise stated. All orders must be accompanied by payment at the time of the sale. Credit Card is the most common and preferred method for payment. We accept most major credit cards. There is no additional charge for using a credit card. Please be sure to provide correct information when asked. Incorrect information may lead to delays in processing your order.
Money orders, cashiers checks or any other type of check will be accepted by us. Orders will be processed upon receipt of money orders or cashiers checks. Any other type of check requires up to 10 working days after receipt of check for clearance of funds. Once the check has cleared the order will be processed promptly. We will charge a $25 fee on all returned checks.

Links:    Back
THIS SITE MAY CONTAIN LINKS TO WEB SITES CONTROLLED OR OFFERED BY THIRD PARTIES (NON-AFFILIATES OF RCH INTERNATIONAL, LLC.). RCH INTERNATIONAL, LLC. HEREBY DISCLAIMS LIABILITY FOR, ANY INFORMATION, MATERIALS, PRODUCTS OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD PARTY SITES LINKED TO THIS WEB SITE. BY CREATING A LINK TO A THIRD PARTY WEB SITE, RCH INTERNATIONAL, LLC. DOES NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR INFORMATION CONTAINED AT THAT WEB SITE. RCH INTERNATIONAL, LLC. IS NOT LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. SUCH THIRD PARTIES MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF RCH INTERNATIONAL, LLC. AND THE THIRD PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THE RCH INTERNATIONAL, LLC. SITE.

Limitation of Liability:    Back
IN NO EVENT WILL RCH INTERNATIONAL, LLC. BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF RCH INTERNATIONAL,LLC., OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

Disclaimer:    Back
You agree when using this web site which belongs to RCH International, LLC. also known as Prestige Pet Memorials that: The Prestige Pet Memorials web site and the materials therein are provided “as is”. RCH International, LLC. makes no representations or warranties either express or implied, of any kind with respect to the Prestige Pet Memorials web site, or the information, content, materials, or any products included on this web site. To the full extent permissible by the applicable law, RCH International, LLC. disclaims all warranties, express or implied, of any kind with respect to the web site or their use, including but not limited to implied warranties of merchantability and fitness for a particular purpose. RCH International, LLC. has no liabilities or warranties of any kind express or implied, as to the operation of the web site or its information, content, materials, or products included on this web site. RCH International, LLC. cannot accept any liability for any affiliates or third parties providing any or all services through this web site. RCH International, LLC. its directors, officers, employees or other representatives shall not be liable for any damages arising from this operation, content or use of the Prestige Pet Memorials web site. Limitation of liability is comprehensive and applies to all damages of any kind, RCH International, LLC. will not be liable for any damages of any kind arising from the use of this site, incidental, punitive, compensatory, different, direct or indirect and consequential damages. We reserve the right to make changes to Prestige Pet Memorials web site and disclaimers, terms and conditions at any time.
Limitation of Liability and Disclaimer as to the Product Sold
All of the Prestige Pet Memorials products are guaranteed to be delivered free from defects. Except as expressly stated herein, RCH International, LLC. will make no representations or warranties, express or implied, of any kind with respect to products sold on the Prestige Pet Memorials web site. Except as expressly stated herein, RCH International, LLC. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this web site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the maximum liability to RCH International, LLC. arising from any product sold on the Prestige Pet Memorials web site will be the price of the product ordered. RCH International, LLC., its directors, officers, employees or other representatives shall not be liable for any damages special, indirect, consequential, or punitive related to product sold.

Additional Terms:    Back
Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.

Severability:    Back
If any provision of these Terms and Conditions is determined to be unenforceable or invalid, the unenforceable or invalid part hereof shall be deemed severed from these Terms and Conditions, and the remaining portions of these Terms and Conditions shall be carried out with the same force and effect as if the severed portions had NOT been part of these Terms and Conditions.